DuraClass Announces New Customer Service Manager
- Thursday, 24 April 2014 14:31
TISHOMINGO, Miss. (April 23, 2014) – DuraClass is pleased to announce that Chad Hester has accepted the role of Customer Service Manager. Chad began his career with DuraClass as a product engineer in 1999, and was promoted to Engineering Manager in 2003. Most recently he has been working with TBEI / DuraClass as project manager for corporate-level new product development.
In Chad’s new management role, he will oversee the newly-formed DuraClass Customer Service department, which will include all body / parts quoting, order entry, technical services and warranty processing. All Customer Service personnel will now report to Chad.
"We are excited to have Chad leading our Customer Service department here at DuraClass,” said Steve McDonough, DuraClass General Manager. “Chad’s experience with DuraClass products and Distributors is invaluable, and we look forward to working together to bring a higher level of customer service to our DuraClass Distributors.”
“At DuraClass, we understand the need for continuous improvements in both response times and processes that make us easier to do business with,” said Henry Bell, TBEI Vice President of Sales & Marketing. “As we transition Inside Sales into the new DuraClass Customer Service department, we will offer our Distributors dramatically improved response times by being able to simply contact customer service to accommodate their needs for body and parts quotes, placing all purchase orders and resolving any warranty issues.”
DuraClass, a division of Truck Bodies and Equipment International, Inc. (TBEI), designs and manufactures a comprehensive range of premium Class 3 – 8 dump bodies, hoists, and related equipment and offers more than 100 years of engineering and manufacturing expertise. TBEI leads the truck body equipment manufacturing industry. Several high-quality brands are sold under the TBEI name including: Ox® Bodies, DuraClass®, Rugby®, Crysteel®, and J-Craft®.
Direct All Inquiries To:
Nikki Kyle, Marketing Manager